Legal Notice and General Terms and Conditions

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1. Scope of Application.

This document establishes and regulates the rules of use for the website www.spirithoteles.com (hereinafter the “site”), and includes all pages and contents owned by Spirit Hospitality S.L. accessed through the domain and its subdomains, as well as the general contracting conditions for online reservations.

The use of the site attributes the status of user and implies the acceptance of all conditions included in this text. The user undertakes to read it carefully on each occasion they intend to use the site, as it may undergo modifications without prior notice and without any type of limitation. The texts may always be reviewed by the user.

Making online reservations, whether as a simple visitor or as a registered member, and/or following all the steps provided to acquire services through the site, as well as the request thereof, implies the full and unreserved adherence of the user to each and every one of the general conditions published on the website.

2. Ownership of the Website and Notifications.

Any notification or contact must be addressed to the owner of the website, which is Spirit Hospitality S.L.

Address: Av. Indalecio Prieto 1, C.P. 48004, Bilbao. CIF: B26586065.

Registered in the Mercantile Registry of Vizcaya, Electronic Folio Irus: 1000466109667, Entry/Annotation 1 with sheet BI-86830.

Telephone: 944328575 Email: hotel@hotelgranbilbao.com

The companies operating under the brands Spirit Hotels & Apartments and Spirit Hospitality Global Business are:

  • Segura Hostelería S.A
    • Spirit Hotel Gran Bilbao
    • Spirit Apartamentos Atxuri
    • Spirit Hotel Ciudad de Burgos
    • Spirit Apartamentos Valladolid Centro
  • Zariquiegui Hostelería S.L.
    • Spirit Benalmadena Beach
  • Hotelider actividades turísticas unipessoal LDA
    • Spirit Hotel Fonte Real

3. Intellectual and Industrial Property.

The intellectual property rights of this site are owned by Spirit Hospitality S.L, or by third parties from whom it has authorization. Likewise, all trademarks or distinctive signs contained on the site are protected by law.

The unauthorized use of the information contained on the site, or the unauthorized reproduction, distribution, commercialization, or transformation, in whole or in part, of its contents, constitutes an infringement of the intellectual property rights of Spirit Hospitality S.L. Damages caused to intellectual and industrial property rights may lead to the exercise of legally corresponding actions and, if applicable, the liabilities derived from said exercise.

4. Diligent Action of the Site Owner for the Exclusion of Liability.

The client must evaluate the content, programs, information, and/or advice expressed on this site and make their own purchase or contact decisions. We wish to reaffirm that we will implement all appropriate security measures, according to the current state of the art, to prevent third parties from making fraudulent use of the website, but we cannot 100% prevent the existence of certain risks.

Likewise, we will strive to ensure that our content is accurate and unequivocal, avoiding typographical errors that might exist in our offers or services. In the event of detection, they will be modified as soon as possible, notifying clients if a purchase was made with an error.

We may publish content or services provided by third parties or companies, provided that we have carried out the relevant checks and the contents are truthful, accurate, and in accordance with current regulations. We will remove those links as soon as we know they violate current regulations or may cause you potential harm. We advise you to act with prudence and consult the legal conditions of said websites.

Despite implementing all necessary security measures, our liability is of means, not results; therefore, we cannot guarantee the absence of viruses or other elements on the web that may produce alterations in your computer system. Consequently, we shall be exempt from contractual or extra-contractual liability with users as long as we have proactively implemented all technical measures within our reach and, once an incident arises, we work diligently to minimize its impact on your rights and freedoms from the moment we become aware of its existence.

The user will always have the right to make the legal claims they deem appropriate; these conditions do not serve to limit their rights in any way. However, in the event of damage of any kind caused by computer viruses or attacks, the culprit will be the party causing the attack. If you detect any problem or illegitimate content on our website, please let us know.

5. Conditions of Use for Users.

Access will always be free of charge, except for the cost of the connection through the telecommunications network supplied by the access provider contracted by the user.

The use of the site for purposes harmful to the property or interests of Spirit Hospitality S.L. or third parties, or that in any other way overload, damage, or disable our networks, servers, and other computer equipment (hardware) or computer products and applications (software), or those of third parties, is prohibited.

If the user becomes aware that linked sites refer to pages whose content or services are illegal, harmful, denigrating, violent, or contrary to morality, we would appreciate it if you would inform us.

6. Reservation Procedure.

Reservations and Responsibility.

Through the portal, consumers or users can make reservations. Our services are categorized, and information regarding their characteristics and price appears on the screen, along with one or more descriptive photographs. Before making the reservation, the user must check and assess whether it suits their needs. Furthermore, the user must be over 18 years of age, provide the necessary data, and accept these Conditions.

Booking Procedure

The client must follow the on-screen instructions, filling in the fields until the agreed room and date appear, without any commitment to purchase. You can view the reservation or delete it.

If you wish to proceed with the reservation, you must select the room and press the “choose” button or similar expression. You may add various complementary services.

Subsequently, a field will appear to fill in your personal data. After entering your credit card details, to complete the reservation process, you must accept the Legal Notice and conditions, as well as the particular conditions specific to the chosen reservation format (the most prominent will appear in a dropdown menu) and click the “Place Reservation” button.

When a reservation is formalized, and once payment has been received and verified, we will confirm the acceptance of the reservation by email within a maximum period of 24 hours from confirmation.

At the time of booking, the different payment and cancellation methods will be indicated, and this information will be expanded in the reservation confirmation email.

Payment can be made via the website by credit card or bank transfer, and cash payment is admitted when the reservation allows payment at the establishment and it is not a prepaid reservation.

The contract ends once you leave the establishment. The reservation is formalized at the moment you present yourself at the establishment. Guarantees and data will be maintained for legal and/or commercial reasons if you accepted or requested the latter.

For any additional information regarding your reservation or billing, you may contact the Customer Service or the address provided at the beginning of this text.

7. Right of Withdrawal.

You are contracting accommodation services for purposes other than serving as a home, with a contract that provides for a specific date or period of execution; therefore, there is no right of withdrawal. This is regulated in Article 103 letter i) of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users.

8. Obligations of the User.

The commercial use of services with registered trademarks is expressly prohibited, except with the express authorization of Spirit Hospitality S.L, or the owner of the Trademark.

The user is obliged to pay the price of the product and to use it in accordance with the law and these general conditions.

The user is obliged to maintain the confidentiality of their password and to notify us immediately if they suspect unauthorized use of their account or access to their password. Furthermore, they undertake not to use the account, username, or password of another person.

9. Obligations of Spirit Hospitality S.L.

It undertakes to provide the user with the necessary information regarding the services and, once the purchase has been made, to send a verification via email acknowledging receipt of the order placed and confirmation of payment.

Likewise, an invoice will be prepared and provided to the consumer.

10. Conditions of Use for Users and Responsibilities.

It is prohibited to overload, damage, or disable the networks, servers, and other computer systems or computer applications (software) of the owner or third parties, or use them for purposes harmful to their property or interests.

If you are aware that hyperlinks refer to websites with content or services that are illegal, harmful, denigrating, violent, or contrary to morality, we appreciate you contacting us.

If you send us any information, you undertake that it is truthful and does not violate the rights of third parties or current legality.

You undertake not to reproduce, distribute, transform, modify, or manipulate the contents, nor the technical protection devices or configuration of the Site. Nor should you use means other than those we have made available to you to obtain materials, information, or files included in the Site.

You are responsible for the use you make of what is acquired on the Site; use it according to the instructions and recommendations provided. You will be responsible for damages that may derive from improper or incorrect use, unless we commit gross negligence, fraud, or a breach of our obligations. You will always have the right to file any claims you deem appropriate.

You will be responsible for your actions, specifically for:

  • All those acts that contravene the provisions of these general conditions, the law, morality, generally accepted customs, and/or public order.

  • Any act you perform differently from what is stated in the indications or instructions regarding the operation and use of the product or service.

  • The certainty, accuracy, validity, and timeliness of the data with which you fill out each of the forms required on the website.

  • Direct or indirect damages caused by any third party if the user disclosed, neglected, or in any way allowed a third party to know their personal data due to causes attributable to the user, or did not take adequate measures to protect them.

11. Faculty to Deny the Order.

Spirit Hospitality S.L reserves the right to exclude or not allow the reservation when it considers that current regulations, general conditions, morality, generally accepted customs, or public order are being violated; when a third party is harmed, or when for reasons derived from the image and reputation of the website itself, it does not consider it appropriate. In this case, if payment has been made, it will be refunded.

12. Information and Modification.

We comply with the duty of prior information, as we have displayed this text to potential interested parties before contracting.

The temporal validity of these conditions coincides with the time they are displayed, until such time as the terms and conditions stipulated herein are unilaterally modified in whole or in part. The user is obliged to consult our General and Particular Contracting Conditions each time they access our online store.

Orders in progress or already placed will be governed by the conditions and consumer regulations published at the time of contracting.

If you are registered, you must accept the updated conditions before contracting again.

If a clause is declared void, it will be considered as not included without affecting the rest of the conditions and without diminishing the user’s capacity to file any claims they deem appropriate.

13. Assignment and Subrogation.

We may contract service providers and collaborate with or assign formalized contracts to third entities to carry out the provision of the reserved services.

In order to provide the contracted services and depending on the hotel you have booked, your data will be communicated to the following group companies:

  • Segura Hostelería S.A: Spirit Hotel Gran Bilbao, Spirit Apartamentos Atxuri, Spirit Hotel Ciudad de Burgos, Spirit Apartamentos Valladolid Centro.

  • Zariquiegui Hostelería S.L.: Spirit Benalmadena Beach.

  • Hotelider actividades turísticas unipessoal LDA: Hotel Spirit Fonte Real.

14. Termination and Dissolution.

This contract will terminate when both parties fulfill the obligations to which they commit themselves therein or when it is resolved by either party if any of the causes provided for resolution occur, or if the counterparty seriously breaches any of the obligations established in the contract.

15. Applicable Law, Jurisdiction, and Validity.

This Legal Notice and the General Contracting Conditions are established in the Spanish language and are governed in each of their aspects by Spanish legislation.

As a consumer, you are protected and may claim or sue from your place of residence.

Both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of Bilbao (Spain) in the following cases:

  • If the purchasing party has its residence outside the European Union and in said country there is no bilateral or multilateral agreement with Spain that prevents the possibility of establishing express submission to the jurisdiction;

  • In the case of a sale carried out by a company acting within the framework of its business or professional activity.

16. Online Dispute Resolution.

According to the provisions of EU Regulation 524/2013 on online dispute resolution for consumer disputes (ODR – Online Dispute Resolution), we inform you that as a consumer, you have at your disposal a procedure to resolve various disputes arising from the online sale of goods and services in the EU.

EU ODR Platform: http://ec.europa.eu/consumers/odr/

SPECIFIC CONDITIONS

Online and Physical Check-In:

Once the reservation is made, you will be able to complete the Check-In process on our website at any time, and we will also send you a reminder message with a link to complete the check-in, where you will need to enter your identifying information. Once completed, you must present that documentation at the establishment for verification, with the physical check-in process being a quick verification of the entered data. Remember that it is mandatory to bring and show your ID card to stay, and your card for payments, as well as a photo of your signature, which can be scanned through the trackpad. The check-in time is from 14:00 hours, and the check-out time is at 12:00 hours, unless bookings made through the website allow for check-out until 15:00 hours, subject to availability. Access to the parking can be done at 14:00 hours and check-out must be done before 12:00 hours, or at 15:00 in the case of bookings made through our website, also subject to availability. Accessing or leaving the parking outside of these hours is subject to availability and could incur extra charges. We are not responsible for any damages caused to vehicles inside the parking, as well as to the access and exits to the same.

Specific Terms and Conditions:

  • Prices are quoted and will be charged in Euros, VAT included.
  • These prices are subject to availability and may be modified if not booked now.
  • Pets are allowed with a supplement indicated at booking. When checking in, it will be necessary to read and sign the rules for the pet’s stay and behavior at the establishment.
  • Smoking is strictly prohibited in the rooms and common areas of the establishment. Please note that smoking in rooms and/or common areas incurs a charge of 100 euros for cleaning, to be paid during check-out or applied to the card used for payment.
  • Please be informed that the accesses and common areas of the establishment are under video surveillance, managed by Segura Hostelería S.A., and you can exercise your data protection rights with them. For more information on the processing of your personal data, do not hesitate to contact us.
  • Children are considered to be minors up to 11 years old, including those who turn 11 on the day of departure (if they turn 12 during the stay, they would not be considered children). Additionally, children aged 0-5 can stay for free if sharing a bed or using a crib (crib reservation upon request and subject to availability).
  • The establishment is not responsible for belongings left in the room, nor for belongings left in cars parked in our parking.
  • Please note that reservations for more than 4 rooms may be subject to special cancellation and payment policies.
  • By making a reservation, you give express consent to Segura Hostelería S.A. / Spirit Hotel Gran Bilbao to use the card provided at the time of booking as a guarantee for payment in the future, or the card used to make the payment, in the following scenarios: late cancellation and subsequent charge if stipulated by the reserved rate, no-show at the establishment, possible damages to rooms or facilities, and outstanding charges related to the stay. If the person making the reservation is different from the one staying at the establishment and they wish for another credit card to cover these scenarios, please contact us; otherwise, the card used for booking or payment will be used.
  • To cancel or modify your reservation, go to the ‘My Booking’ section at the bottom of the website or from the link provided in your booking confirmation. When a reservation is canceled online, you should receive a cancellation reference by email. Please keep this number as proof of cancellation.
Despite the effort to provide accurate information, the establishment does not accept any responsibility for errors or omissions and reserves the right to change the information and description of the establishment.

Purchase of products in our online store

Purchase Procedure

Through the portal, consumers or users can purchase products. The customer must follow the on-screen instructions and add products to the cart, without any obligation to purchase. If you wish to proceed with the purchase, you must accept the purchase by clicking on the ‘Complete Purchase’ button, accepting the legal notice and conditions, as well as any specific conditions that may be included in the description of the specific item. Subsequently, if not provided beforehand, the customer will be asked for their personal information with asterisk-marked fields, which are mandatory for correct shipping. To complete the purchase process, click on the ‘Place Order’ button. The contract is concluded once the goods are delivered, although guarantees and data are kept for legal and commercial purposes if agreed upon. We are not liable for any other damages, whether direct, indirect, or of any other kind, nor for loss of profit that the buyer may have suffered due to problems arising from the sale and shipment of products. Segura Hostelería, S.A. is not responsible for delays, nor for inaccurate or erroneous publication when caused by events or circumstances beyond its control. If you have purchased a product or service in our online store that involves the provision of accommodation services, you will be covered by the provisions of point 6 of this document.

Delivery Times:

Each product has different delivery times that will be informed to you once the purchase is made.

Price and Payment Method

The price of products and services is defined in Euros and will be as stated on the corresponding pages of the site for each product, valid as long as they remain accessible on the website. Payment for the goods will be made by credit card. Applicable taxes are included in the product price. Shipping costs are included in the price, and the user must check and accept the shipping costs to their address before finalizing the order, as they vary depending on the size and weight of the product or the destination. In general, Segura Hostelería, S.A. will email a confirmation of payment receipt via email.

Warranty

The warranty for products is three years from the date of receipt, as indicated on the corresponding courier service receipt that the user signs upon delivery. In the case of second-hand products, the warranty will be 1 year.

Withdrawal

If you are not satisfied with the physical products purchased in our online store, you have the right to withdraw from the contract by returning your purchases, as indicated in the following paragraphs. The withdrawal period expires 14 calendar days from the day you or a third party designated by you, other than the carrier, received the goods for physical products. The right of withdrawal does not apply to the following items:
  • Goods made to the consumer’s specifications or clearly personalized.
  • Goods that may deteriorate or expire quickly.
  • Sealed goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The provision of services, if the service has been fully performed.
In the event that you have ordered multiple goods in the same order that are delivered separately, the withdrawal period expires 14 calendar days after you received the last of those goods. Once the products are received, we will refund both the principal amount and the shipping costs paid at the time, however, return shipping costs will be your responsibility. The consumer shall be liable for any decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics, or functioning of the goods. Upon receipt of the return notification, if applicable, and the product for return, we will refund the money paid within 14 days, including taxes and original shipping costs, with no deductions or penalties. The refund will be made through the same method you used for payment unless you indicate otherwise. The user only needs to reimburse an amount for any decrease in the value of the goods resulting from their use not in accordance with what was agreed or the characteristics of the goods, imprudent damage caused by not following the maintenance instructions of the goods, or deliberate damage. If the return is due to defects in the product, the legal rights and guarantees for defective products apply in accordance with the applicable legislation, with the company bearing the shipping costs. The Right of Withdrawal is only valid for consumers, including legal entities and entities without legal personality that act without the intent of profit in a field other than their commercial or business activity.

Online and Physical Check-In:

Once the reservation is made, you can check in through our website at any time, and we will also send you a reminder message with a link to complete the check-in process, where you will need to enter your identifying information. After that, you must present that documentation at the establishment for verification, with the physical check-in process being a quick verification of the entered data. Remember that it is mandatory to bring and show your ID to be able to stay, and your card for payments, as well as a photo of your signature, which can be scanned through the trackpad. The check-in time is from 14:00 onwards, and the check-out time is at 12:00, unless the reservation was made through the website, in which case check-out can be done until 15:00, subject to availability. Access to the parking lot can be done at 14:00 and check-out must be done before 12:00, or at 15:00 in the case of reservations made through our website, also subject to availability. Access to the closed parking lot has an additional cost and availability will be confirmed upon arrival at the hotel. Accessing/exiting the parking lot outside of these hours is also subject to availability and may incur extra charges. Access to the open-air parking lot is available to all customers, subject to availability. We are not responsible for any damage caused to vehicles inside the parking lot, as well as in the access and exit areas.

Specific Terms and Conditions:

  • Prices are quoted and will be charged in Euros, including VAT.
  • These prices are subject to availability and may change if not booked now.
  • Pets are allowed with a supplement specified at the time of booking. When checking in, it is necessary to read and sign the rules of stay and behavior for pets at the establishment.
  • Smoking in the rooms and common areas of the establishment is strictly prohibited. Please note that smoking in the rooms and/or common areas incurs a cleaning fee of 100 euros, which must be paid during check-out or will be charged to the card used for payment of the reservation.
  • We inform you that the accesses and common areas of the establishment are under video surveillance, with Segura Hostelería S.A. being the responsible entity, and you can exercise your data protection rights with them. For more information on the processing of your personal data, do not hesitate to contact us.
  • Children are considered to be up to 12 years old, including those who turn 12 on the day of check-out (if they turn 13 during the stay, they would no longer be considered children). Children aged 0-5 can stay for free as long as they share a bed or use a crib (crib reservation upon request and subject to availability).
  • The establishment is not responsible for belongings left in the room, nor for belongings left in cars parked in our parking lot.
  • We inform you that reservations of more than 4 rooms may be subject to special cancellation and payment policies.
  • By making a reservation, you provide explicit consent for Segura Hostelería S.A. / Spirit Hotel Ciudad de Burgos to use the card provided at the time of booking as a payment guarantee in the following scenarios: late cancellation with consequent charge if established by the reserved rate conditions, no-show at the establishment, possible damages in the rooms or facilities, and outstanding charges related to the stay. If the person making the reservation is different from the one staying at the establishment and they want another credit card to cover these scenarios, please contact us; otherwise, the card used for the reservation or payment will be used.
  • To cancel or modify your reservation, go to the “My Reservation” section at the bottom of the website or use the link provided in your booking confirmation. When a reservation is canceled online, you should receive a cancellation reference by email. Please keep this number as proof of cancellation.
  • You must be 18 years old to stay with us. Minors need a signed authorization from their parents or legal guardians.
Despite our efforts to ensure the accuracy of the information, the establishment does not accept any responsibility for errors or omissions and reserves the right to change the information and description of the establishment.

Online and Physical Check-In:

Once you have made the reservation, you can check in from our website at any time, and we will also send you a reminder message with a link to check in, where you will need to enter your identifying information. After that, you will need to present that documentation at the establishment for verification, with the physical check-in process being a quick verification of the entered data. Remember that it is mandatory to bring and show your ID in order to stay, as well as your card for payments, and a photo of your signature, which can be scanned through the trackpad. The check-in time is from 3:00 pm, and the check-out time is at 12:00 pm, except for reservations made through the website which can be extended until 3:00 pm, depending on availability. Parking access can be done at 2:00 pm and must be vacated before 12:00 pm, or 3:00 pm for website reservations, subject to availability. Accessing or leaving the parking outside of these hours is subject to availability and could incur extra charges. We are not responsible for any damage to vehicles inside the parking lot, as well as in the entrances and exits.

Specific Terms and Conditions:

  • Prices are quoted and will be charged in Euros, including VAT.
  • These prices are subject to availability and may change if not booked now.
  • No pets allowed.
  • Smoking is strictly prohibited in rooms and common areas of the establishment. Please note that smoking in rooms or common areas will result in a cleaning charge of 100 euros to be paid during checkout, or it will be applied to the card used for the reservation payment.
  • Please be informed that the accesses and common areas of the establishment are under video surveillance, with Zariquiegui Hostelería S.L. being the responsible party, and you can exercise your data protection rights with Zariquiegui Hostelería S.L. For more information on the processing of your personal data, feel free to contact us.
  • Children are considered minors up to 11 years old, including those who turn 11 on the day of departure (if they turn 12 during the stay, they will not be considered as children). Additionally, children aged 0-5 can stay for free as long as they share a bed or use a crib (crib reservation upon request and subject to availability).
  • The establishment is not responsible for belongings left in the room, or for belongings left in cars parked in our parking lot.
  • Please note that special cancellation and payment policies may apply for bookings of more than 4 rooms.
  • By making a reservation, you give explicit consent to Zariquiegui Hostelería S.L. to use the card provided at the time of booking as a guarantee of payment in the future, or the card used to make the reservation payment, in the following scenarios: late cancellation with consequent charge as established by the reserved rate conditions, no-show at the establishment, possible damages to rooms or facilities, and outstanding charges related to the stay. If the person making the reservation is different from the one staying at the establishment and wishes for a different credit card to cover these scenarios, please contact us, otherwise the card used for the reservation or payment will be used.
  • The opening hours and dates of the pools, restaurants, bars, gym, game room, etc., are subject to change due to occupancy, season, hotel availability, and hotel operations.
  • To cancel or modify your reservation, go to the “My Reservation” section located at the bottom of the website, or use the link provided in your booking confirmation. When the reservation is canceled online, you should receive a cancellation reference by email. Please keep this number as proof of cancellation.
  • You must be 18 years old to stay with us. Minors need a signed authorization from their parents or legal guardians.
Despite the effort to ensure the accuracy of the information, the establishment does not accept any responsibility for errors or omissions and reserves the right to change the information and description of the establishment.

Online and Physical Check-In

Once the reservation is made, you can complete the Check-in process from our website at any time, and we will also send you a reminder message with a link to complete the check-in, requiring you to enter your identifying information. Once done, you must present that documentation at the establishment for verification, with the physical check-in process being a quick verification of the entered data. Remember that it is mandatory to bring and show your ID in order to stay, and your card for payments, as well as a photo of your signature, through the trackpad for scanning.

The check-in time is from 15:00 hours to 21:00 hours, and the check-out time is at 12:00 hours, except for reservations made through the website which can be checked out until 13:00 hours, always subject to availability. In the case that you wish to check in later than 21:00 hours, it will be necessary for the customer to have both the payment and pre-check-in completed. For this, please contact us at 633 31 46 09 and we will provide you with the necessary information.

Access to the parking can be made at 15:00 hours and must be vacated by 12:00 hours. Accessing/exiting the parking outside of these hours is also subject to availability and may incur extra charges. We are not responsible for any damages caused to vehicles inside the parking facility, as well as in the access and exit points.

Specific Terms and Conditions:

  • Prices are quoted and charged in Euros, including VAT.
  • These prices are subject to availability and may change if not booked now.
  • Pets are allowed in the Standard 1 Bedroom Apartments and Standard 2 Bedroom Apartments with a supplement indicated at the time of booking. When checking in, it will be necessary to read and sign the rules of stay and behavior for pets at the establishment.
  • Smoking is strictly prohibited in the apartments and common areas of the establishment. Please note that smoking in the apartments and/or common areas incurs a cleaning charge of 100 euros, payable during checkout or applied to the card used for booking payment.
  • We inform you that the access points and common areas of the establishment are under video surveillance, overseen by Segura Hostelería S.A. You can exercise your data protection rights with Segura Hostelería S.A. For more information on the processing of your personal data, feel free to contact us.
  • Parking cannot be reserved in advance and availability will be indicated upon arrival.
  • Children aged 0-5 can stay for free if they share a bed or use a crib (crib reservation upon request and subject to availability).
  • The establishment is not responsible for belongings left in the apartments or in vehicles parked in our parking facility.
  • Reservations of more than 4 apartments may be subject to special cancellation and payment policies.
  • By making a reservation, you expressly consent to Segura Hostelería S.A. using the card provided at the time of booking as a guarantee for future payments, cancelation fees, no-show charges, damages, and any outstanding charges related to the stay.
  • To cancel or modify your reservation, please go to the “My Reservation” section located at the bottom of the website, or using the link provided in your booking confirmation. When a reservation is canceled online, you should receive a cancellation reference by email. Please keep this number as proof of cancellation.
  • You must be 18 years old to stay with us. Minors require a signed authorization from their legal guardians.
  • The accommodation reserves the right to request a deposit of 200 euros at check-in by credit card. The refund of the deposit, after inspection of the apartment, may take time according to the procedures of the banking entities.

Despite efforts to ensure the accuracy of the information, the establishment does not accept any responsibility for errors or omissions and reserves the right to change the information and description of the establishment.

Online Check-In

Once you make a reservation, you can complete the check-in process on our website at any time, and we will also send you a reminder message with a link to check in, where you will need to enter your identification details. Please remember that it is necessary and mandatory to complete online check-in in order to access the establishment.

Specific Terms and Conditions

Below are the policies of Spirit Apartamentos Valladolid Centro regarding the reservations made by users or clients, regardless of the channel they come from. These policies apply to all customers staying at Spirit Apartamentos Valladolid Centro.

  • Prices are quoted and will be charged in Euros, VAT included.
  • These prices are subject to availability and may change if not booked now.
  • You have made a reservation in a 100% online check-in establishment, so it is important to consider the following before your arrival. Booking one or more apartments implies reading these terms and conditions and accepting them.
  • Check-out time is at 11:00 AM and check-in time is at 3:00 PM.
  • Apartment cleaning is done for reservations of a minimum of 6 nights / 7 days. For reservations of less than 6 nights, cleaning of the apartment is not included. Cleaning will be done in the middle of your stay and includes towel and sheet changes. If you wish to hire additional cleanings, please contact us.
  • Pets are not allowed. The introduction of pets will incur a penalty of 100 euros for cleaning, charged to the card used for the reservation payment.
  • Smoking is strictly prohibited in the apartments and common areas of the building. If smoking occurs, a cleaning fee of 100 euros will be applied to the card used for the reservation payment.
  • We inform you that the establishment’s accesses and common areas are under video surveillance, managed by Segura Hostelería S.A., and you can exercise your data protection rights with them. For more information on the processing of your personal data, do not hesitate to contact us.
  • Parking access is available at 3:00 PM and check-out must be done by 11:00 AM at the latest. If the vehicle remains in the parking lot after 11:00 AM, it will be towed and the costs will be borne by the owner or the person who made the reservation. The amount will be charged to the card used for the reservation payment. The establishment is not responsible for any damages to vehicles in the parking lot or its accesses and exits.
  • Children aged 0-5 can stay for free if they share a bed or use a crib (crib reservation upon request and subject to availability).
  • The apartments are not responsible for belongings left in the apartments or in cars parked in the apartment parking lot.
  • Please note that reservations for more than 4 apartments may be subject to special cancellation and payment policies.
  • By making a reservation, you give explicit consent for Segura Hostelería S.A. to use the card provided at the time of booking as a guarantee for future payments in the following scenarios: late cancellation with consequent charge according to the reserved rate, no-show at the establishment, damages in the apartments or facilities, and pending charges related to the stay. If the person making the reservation is different from the person staying at the establishment and wishes another credit card to cover these scenarios, please contact us; otherwise, the card used for the reservation or payment will be used.
  • To cancel or modify your reservation, go to the “My Booking” section at the bottom of the website, or use the link provided in your booking confirmation. When canceling online, you should receive a cancellation reference by email. Please keep this number as proof of cancellation.
  • You must be 18 years old to stay with us. Minors require a signed authorization from their parents or legal guardians.

  • The accommodation reserves the right to request a security deposit of 100 euros via credit card upon check-in. The refund of the deposit, once the apartment has been inspected, may be delayed depending on the processing times established by banking entities.

Despite our efforts to provide accurate information, the establishment does not accept responsibility for errors or omissions and reserves the right to change the information and description of the establishment.

Online and Physical Check-In

Once the reservation is made, you can complete the check-in process on our website at any time, and we will also send you a reminder message with a link to complete the check-in, where it will be necessary to enter your identifying information. After completing the online check-in, you will need to present your documentation at the establishment for verification. The physical check-in process involves a quick verification of the information provided. Remember that it is mandatory to bring and show your ID card in order to stay, as well as your credit card for payments, and a photo of your signature through the trackpad for scanning. Check-in time is from 15:00 onwards, and check-out time is at 12:00. Parking access is available from 15:00 and departure must be before 12:00. Accessing or leaving the parking outside of these hours is subject to availability and may involve additional charges. We are not responsible for any damages caused to vehicles in the parking lot or in the entrances and exits.

Specific Terms and Conditions

  • Prices are quoted in Euros and include VAT.
  • These prices are subject to availability and may change if not reserved now.
  • Pets are allowed with a supplement indicated at the time of booking. When checking in, it will be necessary to read and sign the rules of stay and behavior for pets at the establishment.
  • Smoking is strictly prohibited in the rooms and common areas of the establishment. Please note that smoking in the rooms and/or common areas will incur a cleaning fee of 100 euros to be paid during checkout or applied to the card used to make the reservation payment.
  • Your data will be entered into one or more computerized files created for hotel management, and you can exercise your data protection rights with Hotelider Actividades Turísticas Unipessoal LDA. For more information on the processing of your personal data, do not hesitate to contact us.
  • Children under the age of 11 are considered children, including those who turn 11 on the day of departure (if they turn 12 during their stay, they will not be considered children). Children aged 0-5 can stay for free if they share a bed or use a crib (crib reservation upon request and subject to availability).
  • The establishment is not responsible for belongings left in the room or in cars parked in our parking lot.
  • Please note that reservations for more than 4 rooms may be subject to special cancellation and payment policies.
  • By making a reservation, you expressly consent to Hotelider Actividades Turísticas Unipessoal LDA / Spirit Hotel Fonte Real to use the card provided at the time of booking as a guarantee of payment in the future, or the card you used to make the reservation payment, in the following scenarios: late cancellation and subsequent charge if established by the reserved rate conditions, no-show at the establishment, possible damages to rooms or facilities, and outstanding charges related to the stay. If the person making the reservation is different from the one staying at the establishment and wishes to use a different credit card to cover these scenarios, please contact us, otherwise the card used for reservation or payment will be used.
  • To cancel or modify your reservation, go to the section “My Reservation” located at the bottom of the website or use the link provided in your booking confirmation. When the reservation is canceled online, you should receive a cancellation reference by email. Please keep this number as proof of cancellation.
  • You must be 18 years old to stay with us. Minors need a signed authorization from their parents or legal guardians.
Despite our efforts to provide accurate information, the establishment does not accept any responsibility for errors or omissions and reserves the right to change the information and description of the establishment.

Complaints

In accordance with DL No. 24/96 of July 31, which approves the consolidated text of the General Law on the Protection of Consumers and Users and other complementary laws, based on European Directives and international agreements regulating these services, every consumer and user has the obligation to provide written evidence and inform the service provider of any incidents that may occur during their stay.